Frequently Asked Questions (FAQ)

To find funding documents and program guidelines, click DealerTrack and Route One, and then click Rates and Forms.

To speak with someone from our Underwriting department, please call (989) 791-5030 ext. 3. 

To speak with someone from our Funding department, please call (989) 791-5030 ext 2.

Yes – for current customers we offer a dealer portal. To login to your account please visit: https://decisionlender.solutions/tci/#/auth/dealerLogin/default/dealer/default.

This is for active dealers only – if you’d like to become a dealer, please contact us today to get started!

Gateway Financial Solutions accepts the most recent LAW contract with an arbitration agreement. 

To contact our customer service line, please call (800) 500-7092. We are available Monday-Friday from 8am to 5pm EST and Saturdays from 10am to 2pm EST.

To obtain a payoff, please login to either your Route One or DealerTrack account.

Please send all title and lienholder documentation to:


Gateway Financial Solutions
P.O. Box 3257
Saginaw, MI 48605

To obtain a lien release, please email us at GFSTitle@gatewayfinancial.org. You can also contact us via phone by calling (989) 399-0969

Contact

For hours, phone, or our mailing address information, click here for that information.

Whether you’re a current dealer partner looking to reach out to our incredible support team or are a potential dealer partner looking for more information about doing business with us, we’d love to hear from you!

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Become a dealer offering our incredible loan options.