Our Customers

We've helped more than 100,000 customers.

Our approval process begins with a person, not a score! With more than 25 years experience in auto financing, we recognize the value in putting the customer first. This means that everyone has a chance to obtain vehicle financing, regardless of their credit. Contact us today by phone or by submitting a form for any question you may have. We look forward to speaking with you!

Incredible Support

At Gateway Financial Solutions, our top-tier support team ensures all your questions are answered and you’re always taken care of.

Financing For Everyone

You deserve a quality vehicle regardless of your credit or financial situation.

Our advisors are ready to help you.

To discuss any questions you have in regards to the status of the funding of your loan, please contact our funding department at (989) 791-5030, Ext. 2.

To add an authorized party to your account, please contact our office at (800) 500-7092. Our representatives will then verify information regarding the person(s) you are looking to add, and will note your account accordingly. When placing this call, it is best for that person to be present with you, in case you do not know all of their specific information that we will need to add them as an authorized party.

Please contact our representatives at (800) 500-7092 to review the requirements that need to be met for this to happen.

If you have already filed for bankruptcy, please reach out to our office so we can obtain the following information needed to proceed: your attorney’s name, mailing address, and contact number. To speak directly with our legal department and provide this information, please contact (989) 791-2505.

To obtain your full, 17-digit account number, please reach out to our representatives at (800) 500-7092. The web chat function in the bottom right corner of our website allows you to verify your information and send a request for your account number to be provided to you via text or email correspondence. To request your account number via text message correspondence, simply Text GATEWAY to 90828.

To make your payment online, click here. At this point, you can log into your account to process a payment by entering your full account number, ZIP code, and phone number or email address.

To view your account balance and previous payment information online, click here. This will allow you to log into your personal payment portal. To login, simply provide your 17-digit account number, ZIP code on file, and phone number or email address. Once you have logged in successfully, you will see blue text near the top of the page that says “VIEW ALL”. Clicking on this will provide you with the following information: next payment due date, days past due, payoff amount, last payment date, payment amount, payment frequency, and vehicle model.

Signing up for text message alerts will help you to better manage your loan by sending alerts for upcoming payments and also allowing you to communicate with a member of our staff in regards to your loan. To sign up for text message alerts, simply text GATEWAY to 90828.

To update your home address, home phone number, cell phone number, or email address, please contact our representatives at (800) 500-7092. If you are unable to reach out by phone, updated information can also be provided via email at gfs-contact-us@gatewayfinancial.org or text GATEWAY to 90828.

Learn more about financial literacy with our handy guide.

At Gateway Financial Solutions, the financial literacy of our customers is an important aspect of our business. We want to see each and every one of our customers reach their financial goals and have success.

To aid in that, we’ve compiled some resources to help our customers become better with money, manage their bills more effectively, and be more informed about all aspects of their financial life.

Stay up-to-date, from anywhere.

Receive text message alerts for easy communication.

Most companies don't provide great customer service and support. Fortunately, Gateway Financial Solutions is not like most companies. We offer two-way text messaging with our customers, so you can communicate with our company, ask questions, and receive support - all from the convenience of your phone.

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