Contact

For hours, phone, or our mailing address information click the Contact link in the header.

Whether you're a current customer looking to reach out to our incredible support team or are a potential customer looking for more information about our business, we'd love to hear from you!

Payment

Where do I mail my payment?

Gateway Financial Solutions
PO Box 3257
Saginaw, MI 48605

Can I make a payment online?

Yes. Click here to make a payment online or click the "Pay Now" button in the header of our website. You’ll need your account number and zip code, or sign up for Biller Payment Service for more options.

Where else can I make a payment?

Alternative payment options include MoneyGram, Western Union, Ace Cash Express, or PayNearMe. Fees may vary.

Customer Service

Did you receive my payment? It’s not showing up on the website.

Feel free to contact Gateway Financial Solutions customer service to confirm your payment status.

When will my payment be posted?

Posting time is dependent upon the method used for payment. Most payment methods are posted the same day they are received. Feel free to Contact your Gateway Financial Solutions representative to check on the status of your payment. Click here to contact us today!

Can I change my payment due date?

Contact your Gateway Financial Solutions representative to review your options. Click here to contact us today!

Is there a penalty for early payoff of my loan?

There is no pre-payment penalty. Contact Gateway Financial Solutions customer service to obtain an updated payoff statement.

What is my payoff?

Your payoff balance changes daily. Contact Gateway Financial Solutions customer service to obtain an updated payoff statement.

What should I do if my vehicle was in an accident or stolen?

If your vehicle has been involved in an accident or stolen, call your local police department, and then contact Gateway Financial Solutions customer service with your insurance information to review your options.

Why didn’t I receive a copy of my title yet?

In many states, the lienholder holds an original copy of your title until your lien is satisfied. Owners hold the title in Kentucky, Maryland, Michigan, Minnesota, Missouri, Montana, New York, Oklahoma, South Dakota, Wisconsin, and Wyoming. 

Please contact Gateway Financial Solutions customer service with any additional questions on the status of your title.

What should I do if my Gateway Financial Solutions account information is inaccurate on my credit report?

Gateway Financial Solutions recognizes your credit history is very important, and will respond to your inquiry within 10 days.

You may contact the Credit Reporting Agency directly to file a dispute, or mail a copy of your credit report along with your written concerns to:

Gateway Financial Solutions
PO Box 3257
Saginaw, MI 48605

Your review process can be expedited by providing a phone number and current address so that we can reach you if there are additional questions.

To which credit reporting agencies does Gateway Financial Solutions currently report?

TransUnion
PO Box 390
Springfield, PA 19064
www.transunion.com/corporate/personal/creditDisputes.page

Experian
PO Box 2002
Allen, TX 75013
www.experian.com/disputes/index.html