Introducing Taylor, your new account assistant
We've introduced Taylor, our AI assistant, to make it faster and easier to manage your account. No hold times, no transfers — just quick, hassle-free help.
Simple, fast, and on your terms
Taylor calls you
You'll receive a call from (989) 577-5165. That's Taylor — our AI assistant ready to help.
Quick identity check
Taylor verifies your identity with a few simple questions, following all required security guidelines.
Handle it on the spot
Make a payment, set up a plan, or manage your account — all in one quick, hassle-free call.
Account help, without the wait
Fast payment processing
Make or schedule a payment right on the call — no logging in, no navigating menus, no waiting.
Payment plan options
If your situation changes, Taylor can quickly walk you through available plans and get one set up.
Always helpful
Patient, clear, and available when you need it. Taylor is designed to make every interaction easy.
Secure & compliant
Taylor verifies your identity and follows all required guidelines to keep your information safe.
Frequently asked
Yes. If you receive a call from (989) 577-5165, that is Taylor — our official AI account assistant. It is not spam or a scam. Taylor will never ask for your full Social Security number, passwords, or sensitive data that we wouldn't already have on file.
Taylor can process payments, help you schedule future payments, walk you through payment plan options if your situation changes, and assist with general account inquiries — all in one quick phone call.
Absolutely. Taylor verifies your identity at the start of every call and follows all required security and compliance guidelines. Your data is handled with the same care as any interaction with our team.
Of course. Taylor is an additional option to help you faster, but our team is always available if you prefer to speak with a person. Just let Taylor know and you'll be connected.
